SCHADEKO offers & loyalty points

1. Will I earn SCHADEKO points from my purchases online?
Yes, earn 1 point for every RM1 spent. Please indicate your SCHADEKO membership number with our Customer Relation. Your account will be credited with the loyalty points directly after delivery. For questions about the SCHADEKO Loyalty Program, you may refer to our Customer Relation.

2. Can I redeem SCHADEKO voucher online?
SCHADEKO vouchers are redeemable both online and in the stores.


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Returns and refund online order

1. What do I do if an item from my delivery is missing or defective?
Please call us at 017 7137643 for assistance. For parcel orders, any damage or discrepancy must be reported to SCHADEKO within 24 hours after receiving the order.
You will be required to return the damaged or defective items to the nearest courier branch using the Return Shipping Form provided.

2. How soon will I receive my refund?
Refunds will be done via the initial payment mode and may take up to 15 working days. Please note that refund amount is subjected to conditions of the products.

Due to the current situation evolving around Covid-19, please allow up to 7 days in addition to normal lead time for IPP refunds.


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Assembly

1. How much would assembly service cost?
Assembly fee is 10% of the original product retail price. This service is only available upon request from the customer and is also inclusive of installation of tip-over restraint for safety purpose.

However, the service does not include electrical, plumbing and all other drilling works.


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Online Delivery

1. How much would delivery service cost?

Delivery in WEST MY
Charges vary according to the weight and size of the goods.

Parcel delivery* starts from RM10.

*Order up to a weight of 24 kg, a volume of 84 litres, and a maximum length per item of 1.6 meter.

Delivery in EAST MY
Parcel delivery (incl. shipment) starts from RM100.

2. Can i request to assembly and arrange delivery by Schadeko?

Yes you can. Our team can assembly and deliver to you by hand.


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Online Payment

1. What payment methods do you accept?
You can pay with Visa and Mastercard credit and debit cards, and FPX.


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How do I buy online?

1. How do I place an order?
These are general steps of your shopping journey with us:
1) Choose your product, add to cart & amend quantity
2) Check order details
3) Confirm your shopping cart
4) Provide shipping & billing information
5) Choose payment options and finalize payment
6) You will see the payment transaction status on your screen
7) For successful transaction, we will email you the order confirmation shortly


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