1. What do I do if an item from my delivery is missing or defective?
Please call us at 017 7137643 for assistance. For parcel orders, any damage or discrepancy must be reported to SCHADEKO within 24 hours after receiving the order.
You will be required to return the damaged or defective items to the nearest courier branch using the Return Shipping Form provided.
2. How soon will I receive my refund?
Refunds will be done via the initial payment mode and may take up to 15 working days. Please note that refund amount is subjected to conditions of the products.
Due to the current situation evolving around Covid-19, please allow up to 7 days in addition to normal lead time for IPP refunds.